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Host - Bloemfontein

Company Bayport Financial Services
Reference # BAYR1082
Published 11/09/2019
Contract Type Permanent
Salary Market Related
Location Bloemfontein, Free State, South Africa
Introduction
This role will be responsible for providing a friendly, courteous and professional service experience to customers that promotes the Bayport brand.
Job Functions Administration,Call Centre,Client Services,Communications,Data Management,Sales
Industries Financial Services
Specification
Demonstrates the ability to identify and manage fraud as it pertains to the relevant industries.

Demonstrates the business acumen required to function successfully within the industry, specific to the role filled.

Delivers a positive client service experience.

Demonstrate the skills to review and assess a customer’s relationship and experience associated with the company’s pre-sale, mid-sale and post-sale product/service interaction and quality.

Demonstrates an in-depth knowledge of the organization specific services and products. Discourses clearly and easily on all products.

Demonstrate the ability to identify problems and/or opportunities and responding to them with insight and creativity. Examining the possible solutions and making informed choices based on the best and most relevant information and resources available.

Demonstrates the successful use of internal proprietary systems that enable business operations

Demonstrates the ability to telephonically deal with clients and handle the diverse spectrum of client interactions effectively. In addition, is able to deal with a variety of client types and moods.

Demonstrate the required knowledge and skills associated with operating a Personal Computer.

Communicates clearly and concisely in English. This includes both the verbal and written mediums.

Communicates clearly and concisely in any additional required language. This includes both the verbal and written mediums.

The ability to interact with a client to successfully enable the retention of said client.

The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication

Demonstrate the ability to implement and / or manage the organizations document handling process. To ensure that the documents are handled efficiently with no loss of critical components. Ensure that all SLA's are met.

Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience.

Requirements
MINIMUM QUALIFICATIONS
•Matric and / or NQF level 4 qualification

DESIRED REQUIREMENTS
•Banking Level 4 qualification would be an added advantage

MINIMUM REQUIREMENTS
•1-2 years experience in customer services environment
•Computer literate (excel, word, email programs)

DESIRED REQUIREMENTS
•Direct marketing experience an advantage

Job Closing Date 18/09/2019
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Last Updated: 9 days ago [19.09.05.00]
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