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Quality Assurance - Bloemfontein

Company Bayport Financial Services
Reference # BAYR1081
Published 11/09/2019
Contract Type Permanent
Salary Market Related
Location Bloemfontein, Free State, South Africa
Introduction
The successful candidate will be required to ensure the timely and accurate processing of all applications originated by and/or received from the Branch Financial Consultants. The Quality Auditor is to examine loan applications for completeness, accuracy, conformance to standards and also validate that it’s compliant to the company credit policy. The Quality Auditor will solely be responsible to ensure that all loan applications processes are of the highest quality.
Job Functions Administration,Analytics,Auditing,Client Services,Communications,Compliance & Regulatory Affairs,Data Analysis,Data Capturing,Quality Control
Industries Financial Services
Specification
Numeracy - Demonstrates the ability to make business and general mathematical calculations.
 
Continuous Improvement Management (feedback) - Demonstrate the ability to plan, design and implement continuous improvement feedback processes. Ensure action against all relevant recommendations.

Decision Making - Demonstrate the capacity to Identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
 
Document Handling & Efficiency - Demonstrate the ability to implement and / or manage the organizations document handling process. To ensure that the documents are handled efficiently with no loss of critical components. Ensure that all SLA's are met.
 
Client Service - Delivers a positive client service experience.
 
Communication (face-to-face or telephonically) - The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication.
 
Products & Services (specific to product) - Demonstrates an in-depth knowledge of the organization specific services and products. Discourses clearly and easily on all products.
 
Sales Orientated - Demonstrate a focus on sales as the critical outcome. Ensure that targets are set and met and that the best sales approaches are applied in each sales interaction.
 
Credit Decision-making - Demonstrate the ability to make sound, calculated and risk sensitive credit decisions.
 
Credit & Credit Policy - Demonstrate an ability to implement all credit evaluations and process against the guidelines housed within the credit policy. Have the required skills and knowledge in terms of Credit as a discipline.
 
Reporting - Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience.
 
Value add - Demonstrate the ability to identify potential spaces for value add within the organisation and adding value on an on-going basis to organisational processes, products, service offerings and resources.
 
Quality Management - The ability to demonstrate, acquire and implement quality assurance disciplines necessary to manage the overall quality of products and service that are provided by the company.
 
Motivator - The ability to engage directly with individuals or audiences and inspire in them the desire to improve or perform better.
 
Fraud Management (incl AML) - Demonstrates the ability to identify and manage fraud as it pertains to the relevant industries.
 
Continuous Improvement Management (feedback) - Demonstrate the ability to plan, design and implement continuous improvement feedback processes. Ensure action against all relevant recommendations.
 
Computer Literacy - Demonstrate the required knowledge and skills associated with operating a Personal Computer.
 
Operations Performance Monitoring - Through direct observation be able to monitor and direct operational performance.
 
Operational Thinking - The ability to exhibit the behaviours and decision making ability associated with operational thinking. This includes thinking around efficiency, effectiveness, quality and cost.
 
Operational Leadership - Within the operations environment to provide guidance and direction through sound leadership practices.
 
Requirements
MINIMUM QUALIFICATIONS
Matric and / or NQF level 4 with Mathematics
 
EXPERIENCE AND KNOWLEDGE
 
MINIMUM REQUIREMENTS
2-3 years working experience in credit vetting, quality assurance or auditing environment
 
DESIRED REQUIREMENTS
Knowledge of the NCA
Understanding of process and workflow management
Job Closing Date 18/09/2019
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Last Updated: 9 days ago [19.09.05.00]
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